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12 answers found
What will I find in my STWFX account?
Your dashboard shows your wallet balance, packages, income, team, gifts and notifications. You can also request withdrawals and update your profile from the same sign-in.
Do I need a referral code to register?
A referral code links your account to the member who invited you. Whether a code is required is shown on the registration form. If you have one, enter it when you sign up.
Do I need to pay for a package immediately?
No. You can register and explore first. A package starts only after you choose it, submit your payment details and the team verifies and activates it.
How do I compare and activate a package?
Open Plans in your account to compare the six packages. Choose one, follow the payment instructions, enter your payment reference and upload your proof. Once verified, your package is activated and you are notified.
Are package rates guaranteed returns?
No. The daily rate and return cap are configured package settings, not guaranteed returns or a forecast of performance. Outcomes are uncertain; read the risk information.
When are returns credited, and when does a package finish?
The configured daily rate is credited automatically on business days (Monday to Friday), starting from the first full period after activation. A package completes when its credits reach the return cap.
Can I close a package early?
Closing a package is handled by the team, so contact support if you need it. Credits already made to your wallet remain in your wallet balance.
How do I pay for a package?
After you choose a package, the investment page shows the payment instructions and accepted methods. Pay, then enter your reference and upload your proof (JPG, PNG, WEBP or PDF up to 5 MB). Check the details carefully before sending funds.
What are the withdrawal limits?
Withdrawals are requested from your wallet balance. The current minimum and any limits are shown on your Withdrawals page before you submit a request.
How do I check a pending withdrawal?
Your Withdrawals page lists every request with its status: pending, paid or rejected. When a request is paid, any reference added by the team is shown. A rejected request returns the amount to your wallet.
How do I protect access to my account?
Use a strong, unique password, change it from your Profile if you think it is exposed, and log out on shared devices. Never share your password, and never send passwords or codes to anyone, including by email to support.
What if I forget my password?
Contact support at support@stwfx.com from the email address on your account and the team can help you regain access.
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